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Account Coordinator

Founded in 1996, SKURA has grown into a well-recognized and respected international company with satisfied customers in 78 countries around the world. Customers include, but are not limited to: GlaxoSmithKline, Allergan, Novo Nordisk, Biogen Idec, Honeywell, Abbott, Urgo Laboratories, Daiichi-Sankyo, Ping, Mazda, and many more. These customers have all benefited from SKURA’s unique value proposition by deploying our market leading sales enablement solution.

To achieve this, Skura has developed a SaaS platform called SFX that manages sales content from marketing to sales to the end customer. In managing the content SFX also provides real time tracking and analytics across all channels.

The Role

As an Account Coordinator you will:

    • Analyze individual customers accounts to identify product adoption opportunities
    • Independently and successfully manage a high volume of task execution, financial management and issue escalation cases
    • Help drive upgrade revenue from new product feature adoption and expanded usage
    • Regularly conduct product training, implementation and strategy calls
    • Work with channel partners to identify and develop new sales opportunities amongst their clients and prospects
    • Become an expert in Sales Enablement and serve as a highly knowledgeable point of contact for Skura’s suite of products and the sales enablement methodology
    • Become an expert in the Skura Product
    • Respond to inbound inquiries and provide customers with the appropriate resources
    • Maintain a revenue base by working as a team to manage account retention and renewal
    • Develop strategies for scale and growth for the Customer Success team

Required Experience:

    • Around 1-3 years experience with a sales or account management team, preferably in a startup or fast growth environment
    • A verifiable track record of consistently meeting and exceeding revenue goals
    • A firm grasp of how business works, including sales, consultative, problem solving, and issue resolution skills
    • Clear and articulate communication skills and the ability to effectively drive a phone conversation
    • Important terms to know: SFX, CRM, CLM, SaaS, iCloud, Sales Enablement, etc
    • Willing to take on multiple roles within the company
    • Experience may come from school endeavourers, previous work experience, or start up company/school clubs
    • Comfortable working with technology (iPads, Tablets, Laptops, Etc)
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