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Account Executive

Position Overview

As a technical Account Manager you will be responsible for managing of a portfolio of clients and a representative of the entire range of company products for them. This role is a largely client-facing role which requires you to work on both strategic long term and short term plans and projects. You need to build strong relationships with clients on various levels and acquire through knowledge about their business. You will need to present technical solutions to non-technical people as well as developers.


  • Manage a portfolio of clients
  • Build strong relationships with clients at various levels
  • Build and document knowledge about clients business and technical setup
  • Project manage and document all technical projects carried out with clients
  • Log any bugs or feature requests in our tracking system
  • Ensure client's support tickets are resolved in a fast and professional manner and comply to agreed Service Level Agreements
  • Feedback any important client information to the rest of the Customer Success Group
  • Identify any training/knowledge needs for clients
  • Works to create in-roads and additional product and services business in existing accounts
  • Be responsible for undertaking project work across the team as required
  • Testing changes to clients setups to ensure flawless transitions

Professional Requirements

  • University Degree or equivalent experience
  • Ability to grasp technical concepts - HTML5, JavaScript, XML, and programming logic are advantages
  • Database experience with MS SQL, Oracle, Siebel and script building knowledge
  • Experience with client server configuration and cloud based mobile applications an asset
  • Experience of working in a client support role
  • Experience in project management
  • Excellent Written and spoken communication skills

If you are interested in this posting please contact us at: CAREERS@SKURA.COM

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485B Route 1 South Suite 300

Iselin, NJ 08830

Tel: 1.732.750.2901

Fax: 1.732.750.7990


1405 North Service Road East

Oakville, Ontario L6H 1A7

TF: 1.866.722.2040

Tel: 1.905.845.8668